Welcome to Peek-a-Moo.com!





FAQ overview

Questions

Ordering Online
Product Inquiries
Payment
My Account

Answers

Can I change my shipping address after I placed my order?

Please make sure the stated shipping address is correct on your account before placing an order. If an order has already been placed and you wish to amend the delivery address, please contact usfor assistance.

How can I check my order status?

If you have set up an account with Peek-a-Moo.com, you can sign in to check your order status. If you do not have an account, you may call Customer Service at (65) 6575 8486 from 9.00am - 5.00pm (Monday - Friday)  with your order number.

Once your order ships, you will receive a shipping notification that includes tracking information.

You may track your shipment through the carrier using this information.

How can I pay for my order?

You can pay for your order either by credit/debit cards via Paypal or bank transfer, cheque (for local Singapore order only).

For payment via bank transfer or cheque, your orders will only be processed after your funds have come through. Once you have made the transfer or send a cheque, kindly let us know. You will receive an email from us to acknowledge the receipt of payment from you and your orders will be processed and send out within 1-2 working days (add 7 business days for personalized items).

For payment by credit / debit card, upon submitting your order online, you'll be led to Paypal's check out page and you may follow the instructions and complete your order from there. Payment by Paypal offers secure online shopping.

How do I place an order?

Peek-a-Moo.com makes it easy for you to make a purchase, whether you want the 24-hour convenience of online ordering or appreciate the customer-friendly interaction of ordering by phone or by email your order.
Order Online
To order an item online, simply click the "Add to Cart" button to place an item in your shopping cart. When you have finished adding items to your cart, click the "Checkout Now" button and follow the directions for completing your transaction.
Order by Email
List down the product SKU, name, color (if applicable) and quantity - and email the details to customercare@peek-a-moo.com
Order by Phone
Call us at (65) 6575 8486 during office hours (Mon - Fri, 9.00am - 5.00pm).

How do I unsubscribe from promotional emails?

You can change your email preferences on the Email Subscriptions page or by selecting the Unsubscribe link at the bottom of any email you receive from Peek-a-Moo.com

How often are new products added to the online stores?

We add products to our online stores frequently, and offer new sales and promotions as well, so check back often for new models and great deals

How quickly will my order be processed?

All orders received before 12:00pm GMT+8 (Mon-Fri) are processed within 1 business day. Orders received on weekend will be processed on the next business day.
Please note that on occassion, such as during holiday rush and large sales events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as we can.

I want to order over the phone. What number should I call?

If you prefer to order by phone, please call us (65) 6575 8486 from 9.00am - 05.00pm GMT+8 (Monday to Friday) and our Customer Service representatives will help you.

I'd like to start receiving Peek-a-Moo.com newsletter. How do I sign up?

You can sign up to receive newsletter by joining Peek-a-Moo.com account.

I'm having trouble placing an order online. Whom should I contact?

For any technical difficulties you are experiencing with our website, please contact our Customer Care at (65) 6575 8486 (Mon-Fri, 9.00am - 5.00pm GMT+8) or email customercare@peek-a-moo.com

May I self collect my order?

Currently there is no self collect option available. All orders will be shipped free to Singapore addresses for purchase over $50

What is wish list? How can I create/update my wish list?

Wish List is a list of items you are interested in but not ready to purchase. You may keep this list for future purchases or make it easy for friends and family to know just what your children want and need for birthdays by sharing your Wish List.

It's easy to create a Wish List, but you must have a Peek-a-Moo.com account in order to create one.
To add an item to your wish list, simply browse to the items you desired and click the "Add to Wish List".
At anytime, you may view the items in your wish list by going to "My Account" area and click on "Wish List".

You may click on "Add to Cart" when you are ready to purchase or click on X box next to the item to remove from the wish list.

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